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The UK water regulator, Ofwat, has produced a report about introducing competition to the residential retail water market.

In July Water UK began quarterly reporting of water company performance against regulatory and industry targets in relation to services provided to developers. The aim of this work is to drive up companies’ performance in the provision of these services. This quantitative approach is likely to be complemented in the near future with customer satisfaction measuring.

The extraction of shale gas poses potential risks to groundwater reserves, for example through contamination with chemicals used in the fracking process. However, the Infrastructure Act, passed last month, will help mitigate these risks. It states that water companies will need to be consulted for all planning applications involving the boring for, or getting of, oil and natural gas from shale.